Terms & Conditions

Last Updated: November 2, 2026

Welcome to SP Shri Prasadam Pure Veg Catering. These Terms & Conditions govern your access to and use of our website, products, catering services, packages, and online booking facilities.

By accessing our website or placing an order or booking with us, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. About Our Services

SP Shri Prasadam Pure Veg Catering provides pure vegetarian catering and food-related services, including:

• Bhandara Catering

• Prasad Preparation & Distribution

• Party & Event Catering

• Corporate Catering

• Bulk Food Orders

• Vegetarian Food Packages and Meal Services

Our services are subject to availability, location, event requirements, and mutual confirmation.

2. Website Usage

By using this website, you agree:

• To provide accurate and complete information while registering, placing orders, or submitting booking enquiries.

• Not to use the website for any unlawful or fraudulent activity.

• Not to attempt unauthorized access to our website, database, or administrative systems.

• Not to misuse website content, images, branding, or other materials.

• To use our website responsibly and in accordance with applicable laws.

We reserve the right to restrict access to users who violate these terms.

3. Customer Registration and Account

Some website features may require customer registration or login.

Customers are responsible for:

• Providing correct registration details.

• Maintaining the confidentiality of their login credentials.

• Keeping their account information updated.

• Informing us if they suspect unauthorized access to their account.

We are not responsible for losses arising from unauthorized use of an account due to the customer's failure to protect their login credentials.

4. Orders and Booking Process

Customers can explore our catering packages and submit booking requests through our website.

Please note:

• Submitting a booking request does not automatically guarantee confirmation.

• Bookings are subject to availability and acceptance by our team.

• Our team may contact you to discuss event requirements, menu selection, quantity, pricing, and service details.

• A booking will be considered confirmed only after mutual confirmation and completion of any agreed payment or advance requirements.

• Customers must provide accurate event dates, locations, guest counts, and contact information.

5. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

• Final pricing may depend on the selected package, menu, guest count, event location, and additional requirements.

• Additional services or customizations may involve extra charges.

• Applicable taxes, delivery charges, or other fees, where applicable, will be communicated during the booking process.

• Any advance payment or payment schedule will be communicated and mutually agreed upon before confirmation.

• Customers are requested to retain payment receipts or transaction details for reference.

6. Menu and Food Availability

We make reasonable efforts to maintain the quality and availability of our food items and catering packages.

However:

• Menu items may change depending on seasonal availability and ingredient supply.

• Certain food items may be substituted with suitable alternatives when necessary.

• Any significant changes to an agreed menu will be communicated to the customer.

• Customers should inform us in advance about relevant food preferences or dietary requirements.

All food services provided by SP Shri Prasadam are intended to be vegetarian.

7. Customer Responsibilities

Customers are requested to:

• Provide correct event and delivery details.

• Confirm the final guest count within the agreed timeframe.

• Provide proper access to the event or delivery location.

• Inform us about any special arrangements or requirements in advance.

• Make payments according to the mutually agreed schedule.

• Cooperate with our team during the planning and execution of the event.

Any additional requirements or changes may affect the final pricing and service arrangements.

8. Changes to Orders and Bookings

Customers may request changes to their bookings, including:

• Event date or time.

• Number of guests.

• Menu selection.

• Package selection.

• Event location.

• Additional catering requirements.

All change requests are subject to availability and approval by our team. Additional charges may apply depending on the nature of the requested changes.

9. Cancellation and Refunds

Cancellation and refund requests will be handled according to our separate Cancellation & Refund Policy.

Customers are advised to review that policy before making a booking or payment.

Any applicable refund, deduction, or cancellation charge will be determined according to the agreed booking terms and applicable policy.

10. Service Availability and Limitations

We make reasonable efforts to provide services as agreed with our customers.

However, certain circumstances beyond our reasonable control, including extreme weather, transportation disruptions, supply shortages, government restrictions, or other unforeseen events, may affect service delivery.

In such circumstances, we will make reasonable efforts to communicate with the customer and discuss suitable alternatives.

11. Intellectual Property

All content available on this website, including text, photographs, graphics, logos, designs, and branding, belongs to SP Shri Prasadam or its respective content owners unless otherwise stated.

No person may reproduce, copy, distribute, modify, or commercially use website content without prior written permission from the relevant rights holder.

12. Third-Party Links

Our website may contain links to external websites or third-party services for convenience.

We do not control or take responsibility for the content, availability, security, or privacy practices of such external websites.

Customers are encouraged to review the terms and policies of third-party services before using them.

13. Limitation of Liability

To the extent permitted by applicable law, SP Shri Prasadam shall not be responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

Our responsibility for any confirmed catering booking will be governed by the agreed service arrangements and applicable laws.

14. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website, booking forms, and customer accounts will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

15. Changes to These Terms

SP Shri Prasadam reserves the right to update or modify these Terms & Conditions whenever necessary.

Any changes will be published on this page with an updated revision date.

Your continued use of the website after such changes are published will be subject to the updated terms.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising in connection with our website or services shall be subject to the jurisdiction of the competent courts in Delhi, India, subject to applicable law.

17. Contact Information

For questions, booking-related assistance, or clarification regarding these Terms & Conditions, please contact us:

SP Shri Prasadam Pure Veg Catering

Address: 13-14, Service Lane, A-2, Main Pankha Road, Block A2, Janakpuri, New Delhi, Delhi – 110058

Phone: +91 63910 00001

Email: info@shreeprasadam.org

Website: https://shreeprasadam.org/

We appreciate your trust in SP Shri Prasadam Pure Veg Catering and look forward to serving you.