Cancellation & Refund Policy

Last Updated: November 2, 2026

At SP Shri Prasadam Pure Veg Catering, we understand that event plans and catering requirements may sometimes change. We aim to provide a fair and transparent cancellation and refund process for all our customers.

This Cancellation & Refund Policy explains the conditions applicable to cancellations, booking modifications, advance payments, and refunds for our catering services and food orders.

1. Booking Confirmation

• All booking requests are subject to availability and confirmation by our team.

• A booking will be considered confirmed only after mutual agreement on the service details, pricing, event date, and applicable advance payment.

• Customers will be informed about the payment terms and any applicable cancellation conditions during the booking process.

• Customers are advised to review the agreed booking details before making payment.

2. Cancellation by Customer

Customers who wish to cancel a confirmed booking must contact our team through the official contact details provided on our website.

The following conditions apply:

• Cancellation requests should be submitted as early as possible.

• Refund eligibility will depend on the time of cancellation, advance payment, preparation arrangements, and expenses already incurred.

• Any cancellation charges or deductions will be communicated according to the agreed booking terms.

• Cancellation requests will be considered effective after confirmation by our team.

3. Advance Payment and Booking Amount

For certain catering services and event bookings, an advance payment may be required to confirm the booking.

• The advance amount and payment schedule will be communicated before confirmation.

• Advance payments may be used to arrange ingredients, raw materials, staff, equipment, transportation, and other event-related requirements.

• If the customer cancels a booking, any refundable amount will be calculated after considering applicable agreed charges and expenses already incurred.

• Any non-refundable advance amount or cancellation deduction must be communicated and agreed upon during booking confirmation.

4. Refund Eligibility

Refunds may be considered in the following situations:

• A confirmed service is cancelled by SP Shri Prasadam and no mutually acceptable alternative arrangement is available.

• An order cannot be fulfilled due to circumstances attributable to our business.

• An eligible cancellation request is received within the applicable agreed cancellation conditions.

• An incorrect payment or duplicate payment has been received and verified.

All refund requests will be reviewed individually and processed in accordance with the agreed booking terms and applicable laws.

5. Non-Refundable Situations

A refund may not be available, or may be subject to deductions, in situations such as:

• Cancellation after food preparation or procurement of ingredients has started.

• Special ingredients, customized menus, or event-specific arrangements have already been purchased or prepared.

• Staff, equipment, transportation, or other services have already been arranged.

• The customer cancels after the agreed cancellation deadline.

• Services have already been delivered or completed.

• Any other non-refundable charges were clearly communicated and agreed upon before booking.

Any deductions will be based on the agreed terms and applicable law.

6. Changes to Booking or Event Date

Customers may request changes to their confirmed bookings, including:

• Event date or time.

• Number of guests.

• Food menu or package.

• Event location.

• Additional catering requirements.

All modification requests are subject to availability and approval by our team.

Changes may result in revised pricing or additional charges. Customers are requested to inform us as early as possible so that suitable arrangements can be considered.

7. Cancellation by SP Shri Prasadam

In exceptional circumstances, SP Shri Prasadam may be unable to provide a confirmed service due to operational difficulties, ingredient shortages, unforeseen events, or other circumstances beyond our reasonable control.

In such situations:

• We will inform the customer as soon as reasonably possible.

• We will try to offer an alternative arrangement or reschedule the service, where feasible.

• If the service cannot be provided and no alternative is accepted, eligible payments for the unfulfilled service will be refunded according to applicable law and the agreed terms.

8. Refund Processing Time

Once a refund request has been approved:

• The refund will generally be initiated within 7–10 business days.

• Refunds will ordinarily be made through the original payment method, wherever possible.

• The actual time taken for the amount to reflect in the customer's account may depend on the bank, payment gateway, or financial institution.

• Customers may be asked to provide transaction details or payment proof for verification.

9. Incorrect or Duplicate Payments

If a customer makes an incorrect or duplicate payment, they should contact our team with the relevant transaction reference number and payment details.

After verification, eligible duplicate or excess payments will be refunded through an appropriate payment method.

10. Food Orders and Prepared Items

For food orders, customized preparations, and catering services:

• Customers should verify their order details before confirming.

• Once food preparation or procurement has started, cancellation and refund eligibility may be limited.

• Issues relating to incorrect, damaged, or incomplete orders should be reported to our team as soon as possible.

• Each complaint will be reviewed based on the order details and circumstances.

11. How to Request a Cancellation or Refund

To submit a cancellation or refund request, please contact our team using the details below.

Please provide:

• Customer Name.

• Registered Mobile Number.

• Booking or Order Reference Number.

• Event Date or Order Date.

• Reason for Cancellation or Refund.

• Payment Transaction Details, if applicable.

Our team will review your request and communicate the applicable resolution.

12. Policy Updates

SP Shri Prasadam reserves the right to update or modify this Cancellation & Refund Policy whenever necessary.

Any changes will be published on this page with the revised Last Updated date.

Customers are encouraged to review this policy before placing orders or confirming catering bookings.

13. Contact Us

For cancellation requests, refund enquiries, or assistance regarding this policy, please contact us:

SP Shri Prasadam Pure Veg Catering

Address: 13-14, Service Lane, A-2, Main Pankha Road, Block A2, Janakpuri, New Delhi, Delhi – 110058

Phone: +91 63910 00001

Email: info@shreeprasadam.org

Website: https://shreeprasadam.org/

We value your trust in SP Shri Prasadam and are committed to providing transparent booking and customer support services.